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5 Words You Should Never Tell Your Boss

3). “No”

There are arguments for saying “no” to your boss — some people contend there are times when you have to put your foot down. But even that advice avoids using the word “no” outright. It’s not the same as refusing a request from your coworkers, but is just as tricky.

“Unless it’s illegal or unethical, I cannot think of a single situation where it’s a good idea to say no to your boss,” Steve Tobak, author and managing partner at Invisor Consulting, wrote in a post for Entrepreneur. “You can ask questions, push back, or negotiate, but don’t say no unless you’ve got a great resume and don’t need the job.”

If you do need to refuse a request from your boss, it’s necessary to have a well-founded explanation, Taylor told Business Insider. Explain your current workload or ask them to help you prioritize what’s on your plate, but don’t expect them to be accommodating if you answer bluntly with the negative. There are other ways to handle it, and you’ll avoid uncomfortable apologies later.

4). “Lost”

Losing is never a positive thing for a business. If you’re in sales, reporting a lost client or business deal is an especially tough thing to discuss with your superiors. Instead of using the word “lost,” quickly analyze why the deal didn’t go through so you can report what you’ve learned, not just the fact that it happened, Le Nigen writes.

“If you have to announce a lost customer or prospect, make sure you provide a solid root cause analysis and provide a recommendation to deal with those causes . It’s ok to lose sometimes, but it is not acceptable not to learn from it,” he said.

Instead of saying you’re not sure what happened or that it came out of nowhere, Le Nigen suggests getting feedback from the customer about why they didn’t choose your company, and come up with a strategy to combat that in the future. Having a game plan for the next time and finding ways to improve will show you’re committed to finding solutions, even if it’s an unpleasant conversation.

5). “That’s not my job”

Obviously this is a phrase and not just one word, but it’s one of the most detrimental things you can say to your boss. “…If your boss asks you to do something, it’s part of your job. Unless it’s something that you actually do not know how to do, it’s better to just suck it up and do it,” Marr wrote in his LinkedIn post.

In addition, using that phrase implies you don’t care about your boss or the company’s success as a whole if you’re not willing to pick up an odd job now and then. “Regardless of how inconvenient or inappropriate a request may be, it is likely important to the other person or they would not have asked,” Price told Forbes. No matter what type of company you work for, using that terminology likely means you’re not invested. “It’s critical that everyone feels invested in the success of all areas of the business. Everyone should be willing to pitch in, even if what’s required isn’t part of their normal day-to-day activities,” Robert J. Moore, co-founder and CEO of RJMetrics, said in another LinkedIn article.

If you do keep getting assigned odd jobs that are keeping you from your work priorities, Marr suggests talking with your boss about it to explain why it’s a problem. But the time to do that isn’t when you’re asked for another quick favor — approach the issue at another time. If your boss keeps asking you to do morally wrong things, you’re probably better off finding another job as soon as possible.

Source: cheatsheet

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