Home » Why There Should Be Customer Care In Business
customer care

Why There Should Be Customer Care In Business

Customer Care is very important when doing business and this is why it should be a priority. Every business person without it, should be in a wrong place.

• To increase customer satisfaction and retention.
• To safe guard market share in a competitive cut throat market environment, caused by inflation, reduced purchasing power, liberalization & flooding of the market, globalization, removal of tariffs, regional market agreements.
• To reduce operational costs through quality customer care-les time spent correcting mistakes, arguing and blaming each other.
• Quality service helps market our products & expand market share.
• To reduce unit production costs through higher production volumes to meet expanded market needs.
• To safe guard our jobs!

Check also: 4 Ways To communicate With Your Customers

Customer care drives a business smoothly and effectively.

(B) WHAT DO ClientS WANT?
• Quality products
• Quality service
• Friendly people
• Efficient people
• Knowledgeable people
• Helpful people
• Trustworthy people
• Respectful people
• Fair people
• Appreciation
• To be heard/listened to
• Problem solving people
• Business like people
• Creditworthy companies

(C) PERSONAL BEHAVIOURS THAT HELP CUSTOMERS.

• Alertness
• A smile
• A greeting
• An offer to help
• Eye contact
• Listening
• Paying attention
• Calling customer by name
• Solving problems
• Not blaming other colleagues
• Positive body language
• Right mental attitude
• Self-organization & forward planning

(D) EFFECTIVE COMMUNICATION IN CUSTOMER CARE
• Verbal communications
• Written communication
• Body language
• Speed of communication
• Timely communication
• Barriers to effective communication and feedback
• (Video)- “In the customer’s shoes”

exellent(E) TEAM WORK IN CUSTOMER CARE
• The need for good inter-personal and inter-departmental relations and co-operation.

Check also;

 

This is not a Paywall, but Newslex Point's journalism consumes a lot of time, hard-work and money. That's why we're kindly requesting our readers to support us in anyway they can, for as little as $1 or more, you can support us .

Please use the button below to contribute to Newslex Point, Inc. using a credit card or via PayPal.

Donate Button with Credit Cards
Loading...

Leave a Reply

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Loading...
Translate »