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Building Customer Experience Value As Part Of Quality Management System

Building Customer Experience Value As Part Of Quality Management System

Customer experience has been highly undervalued for long however, due to the post COVID-19 era and changes demanded, it can no longer be ignored. How clients/customers are handled, treated, responded to are now a top priority in the delivery of a service and a product at every touch point. Management can no longer ignore how for example; the company’s receptionist ...

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