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Centenary Bank has come out to confirm that it was one of their staff members who stole a client’s money. It should be noted that the bank came under heavy criticism from the public yesterday after a client lost over 100 million shillings from her account with the bank.
Reports started circulating that the bank had said that this client is a ‘kadama’ (works in the Middle East). And therefore had to verify her source of income and how she got that huge amount of money.
The bank however through their social media platforms revealed that investigations had commenced into this matter.
Consequently, today, the Catholic-founded bank gave an update about this case. Apparently, one of their staff members had connived with a fraudster.
They created a fake pin code which they used to withdraw this client’s money from her account. The staff member has been taken into the the bank’s disciplinary hearing and the case reported to Police.
Additionally, Centenary Bank refunded the client’s money as the bank looks for other ways to recover the stolen funds.
The bank urged people to always report any suspicious activity that they might notice around their bank accounts.
“We have discovered that there was connivance between a fraudster and one of our staff to make a PIN reset which enabled transactions at agents where funds were withdrawn. The staff has been taken for disciplinary action in line with our zero tolerance to fraud policy. The case has been reported to the police who are handling the fraudster as well.”
“The Bank has immediately refunded the client as other means are being sought to recover the funds. We continue encouraging all our clients who may notice suspicious transactions on their accounts or suspicious messages sent to their phones to immediately report to the bank for verification.”
This comes after another man accused Equity Bank of stealing 10m shillings from his account. However for his case it was alleged that his phone was stolen and used to withdraw his funds.
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