ICT Committee Advocates For Reforms To Deal Down Telecom Fraud

The ICT committee in parliament has tabled several reforms directed at eliminating fraud and save telecom users from unsatisfactory and unfair service delivery in the industry.

Some of these reforms include an application developed by the Uganda Communication Commission (UCC). This is to monitor the quality of telecom services by end users of communication services.

This will independently monitor and give feedback on the quality of voice and data services. Among other reforms.

The ICT committee asked UCC to enhance engagements with the government to waive some taxes associated with data services and communication assets.

Furthermore, the committee talked about a National Policy on unified planning of data transmission and telecommunication infrastructure sharing.

It said this could be done with the help of the National Information Technology Authority – NITA Uganda. With this option, all licenses for voice, data, and video signals should be urgently enacted.

The MPs also recommended that the government should enforce the National Payments Act, 2020 as enacted. It will ensure more sensitization of the public on products for beneficiaries.

This is especially about the procedures for the beneficiaries to access the money on the mobile money account of the deceased users.

Part of the other recommendations were that mobile money users need an established system to provide automatic receipts to customers in real-time. This will help capture security issues faced in the mobile money transactions details of each transaction are captured.

The ICT Committee chairperson, Moses Magogo, said that with the introduction of NetQ-UG, end users will be able to monitor and give feedback on the quality of telecom services.

The Deputy Speaker of Parliament, Thomas Tayebwa, tasked UCC to engage the companies in question. This is to exclusively provide value-for-money services to the consumers in the country.

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